Ghanaian languages
Twi, Ga, Ewe, Fante, Dagbani and Pidgin, plus English, with a back-translation check on every reply.
Support that speaks your customers' language and reads your logs.
Helply answers in Twi, Ga, Ewe, Pidgin and English, then checks what actually happened in your system, so customers get a real answer instead of "we are looking into it".
Customer (Pidgin)
I don pay with MoMo but dem say my order never pay.
Your payment reached MTN but our system did not mark the order as paid. We are fixing it, and your money is safe.
Glass Box
L2 POST /payments/momo 504 PROVIDER_TIMEOUT
L3 POST /webhooks/momo 500 ORDER_UPDATE_FAILED
L4 GET /orders/ord_1 200 awaiting_payment
Cited: L2, L3
The problem
Customers write in the language they think in.
Support says 'please wait' while developers dig through logs.
The answer was already in your logs.
How it works
Step 1: A customer writes or speaks in their own language.
Step 2: Your app vouches for who they are with a short-lived signed token.
Step 3: Helply reads only that customer's recent logs, with secrets removed, and finds what went wrong.
Step 4: They get a clear reply in their language and your developers get a ticket with the evidence.
What you get
Reads your logs
Finds the failed payment or the timed-out request behind the complaint, and cites the exact log lines.
Voice in and out
Customers can speak. They hear the answer in their language.
Developer tickets with evidence
Root cause, suggested fix and the log lines, ready to paste into a GitHub issue.
Knowledge base answers
General questions are answered only from your own documents. If they do not cover it, a person takes over.
Open source and self-hostable
MIT licensed. Run it on your own server with your own keys.
What Helply never does
- Never reads another customer's logs.
- Never shows a password, token or personal number to the model.
- Never takes actions. It only reads.
- Hands over to a person when it is not sure, and flags shaky translations.
Built on open source
- Gemma 4 (open weights)
- GhanaNLP Khaya (language)
- central-logging-service (MIT)
- DigitalOcean (hosting)
No lock-in: run it on your own server.
Self-host (free, MIT)
The full agent, the team dashboard and the API. Bring your own keys.
Hosted (paid)
Managed hosting, WhatsApp and chat-widget connectors, language packs and support.
Early access, talk to us.
Who it's for
Apps with logins and payments: mobile money, delivery, e-commerce, utilities, schools.